Help
Support
We answer every message, usually within two working days.
Write to us: [email protected]
Tell us your phone model and what you were doing; a screenshot helps a lot.
Common questions
The camera doesn't see me well.
Stand the phone up at chest height, about two to three metres away, so your head, shoulders and hands fit in the frame. Face a light, not a window behind you, and wear clothes that stand out from the wall. The distance meter on screen turns green when you are in the right spot.
A punch I threw wasn't counted.
Throw it all the way out and bring it back to your guard; half punches and punches hidden behind your body are hard to see. Turning side-on to the camera also hides the far hand.
I can't hear the coach.
Turn up the media volume and check that silent mode isn't muting the app. Bluetooth headphones work too.
How do I cancel my subscription?
On iPhone: Settings → your name → Subscriptions → RingSight. On Android: Google Play → profile → Payments & subscriptions → Subscriptions → RingSight. Cancel at least 24 hours before the renewal date. Deleting the app does not cancel the subscription.
I bought Pro but the app still shows the free version.
Open the subscription screen and tap "Restore purchases", signed in with the same Apple or Google account you bought with.
Can I get a refund?
Refunds are handled by the store: on iPhone at reportaproblem.apple.com, on Android through Google Play's order history. If something went wrong, write to us too and we'll help.
Is my camera recorded?
No. Live training reads the camera on your phone and keeps nothing. Videos you send for analysis are deleted once analysed. Details in our Privacy Policy.
How do I delete my data?
Your training profile lives on your phone; deleting the app deletes it. To remove your world ranking entry or waitlist email, write to us.